Find answers to common questions about our products, shipping, returns,
and more.
Products & Ingredients
What ingredients do you use in your products?
We use only premium, natural ingredients including natural sugars,
coconut oil, shea butter, jojoba oil, sweet almond oil, essential
oils, honey, oatmeal, and cocoa butter. All our products are free
from parabens, sulfates, phthalates, and artificial colors.
Are your products suitable for sensitive skin?
Yes! Many of our customers with sensitive skin love our products. We
use gentle, natural ingredients and avoid harsh chemicals. However,
we always recommend doing a small patch test before using any new
product, especially if you have known allergies.
How long do your products last?
Our products are best used within 6-12 months of purchase when
stored in a cool, dry place. Each product label features a batch
date to help you track freshness.
Are your products vegan?
Most of our products are vegan! We use plant-based ingredients like
sugar, coconut oil, shea butter, and essential oils. Please check
individual product listings for specific ingredient information.
Orders & Shipping
How long does shipping take?
We process orders within 1-3 business days. Standard shipping
typically takes 3-5 business days. You'll receive a tracking number
via email once your order ships.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $50 within
the continental United States.
Do you ship internationally?
Currently, we ship within the United States only. We're working on
expanding our shipping options in the future!
Returns & Refunds
What is your return policy?
We want you to love your purchase! If you're not completely
satisfied, you may return unused products within 14 days of delivery
for a full refund. Please contact us first to initiate a return.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer, unless
the return is due to our error (damaged or incorrect item).
Custom Orders & More
Do you accept custom or bulk orders?
Yes! We love creating custom products for special events, weddings,
corporate gifts, and spa parties. Please contact us with your
requirements for a custom quote.
How can I contact you?
You can reach us via email at [email protected] or through our
Contact page. We typically respond within 24-48 hours.
Still Have Questions?
Can't find the answer you're looking for? We're here to help! Reach out
and we'll get back to you as soon as possible.